Shipping Policy for Jones Road Beautye

At Jones Road Beautye, we strive to get your clean beauty essentials to you as quickly and smoothly as possible. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping costs, and related policies. Please review this information to understand what to expect when you place an order with us.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays (e.g., Christmas, New Year’s Day), during which processing may be delayed.
  • If an item in your order is out of stock or requires additional verification, we will notify you via email (using the address provided at checkout) to inform you of the delay and provide an estimated processing time.

2. Delivery Timeframes

  • Once your order is shipped, delivery is estimated to take 6–12 business days, regardless of your location. This timeline is a general estimate and may vary based on factors beyond our control, such as:
  • Customs processing (for international shipments).
  • Carrier delays due to weather, high demand, or logistical issues.
  • Incorrect or incomplete shipping addresses provided by the customer.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, package weight, and shipping method (if applicable). All costs are displayed in USD (United States Dollars).
  • We may offer free shipping promotions from time to time, which will be clearly indicated on our website. These promotions may have specific terms (e.g., minimum order value) that apply.

4. Shipping Destinations

  • We ship to most countries worldwide. If your country is not eligible for shipping, you will be notified during the checkout process.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor the status of your delivery.
  • Tracking information may take 24–48 hours to update after your order is shipped, as it needs to be processed by the carrier.

6. Address Changes

  • If you need to change the shipping address after placing an order, please contact our customer service team immediately at [email protected]. We can only update the address if the order has not yet been shipped. Once shipped, we cannot alter the delivery address, and you will need to coordinate with the carrier directly.

7. Undelivered or Returned Packages

  • If a package is returned to us due to an incorrect address, unclaimed delivery, or failure to complete customs requirements, we will notify you via email. You may choose to:
  • Have the package reshipped, in which case you will be responsible for additional shipping costs.
  • Cancel the order, in which case a refund (minus the original shipping cost) will be issued to your original payment method.
  • We are not responsible for packages that are lost or stolen after delivery, as indicated by the carrier’s tracking information.

8. Customs and Duties (International Shipments)

  • For international orders, customers are responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are not included in your order total and will be collected by the carrier upon delivery.
  • Jones Road Beautye is not responsible for delays caused by customs processing or for packages that are refused due to unpaid duties or taxes.

9. Contact Us

If you have questions about your order’s shipping status, need assistance with a delivery issue, or want to inquire about shipping to a specific location, please contact our customer service team at [email protected]. We will respond to your inquiry as promptly as possible.

Last updated: August 15, 2025